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Refund Policy

Overview

At NWA Computer Services, we stand behind the quality of our work and the components we install. We offer a 30-day satisfaction guarantee on all services and custom builds. If you're not satisfied or experience issues with a service we’ve provided, we will make it right.

30-Day Service Guarantee

All services performed by NWA Computer Services come with a 30-day service warranty. If you experience any issue related to a service we performed (such as hardware installation, repair, or upgrade), we will:

  • Come back to diagnose and fix the issue at no additional cost

  • Reinstall or correct any service-related errors free of charge

Parts and Product Refunds

If a part we provided is faulty or defective, we will:

  • Assist you with the manufacturer’s return or warranty claim

  • Replace or reinstall the part using the manufacturer’s policy

  • Issue a full refund for the part, if it cannot be replaced and qualifies under the manufacturer’s terms

Please note: Refunds for parts are subject to the return and warranty conditions set by the part’s manufacturer.

General Refund Policy (Custom Builds, Repairs, Consultations)

Custom PC Builds: Full refund of labor if canceled before assembly. For completed builds, refund may be issued only for defective parts (based on manufacturer’s policy).

Repairs & Upgrades: Full refund if issue is not resolved and the service is deemed unsuccessful within 30 days.

Consultations: Non-refundable once delivered. Rescheduling is allowed with 24-hour notice.

Timeframe for Refund Requests

Refund and warranty requests must be made within 30 days of the original service or installation date.

How to Request a Refund or Repair

To request a refund or follow-up service, contact us at:

NWA Computer Services
Email: nwacomputerservices@gmail.com

Please include:

  • Your name and service date

  • A description of the issue

  • Any photos or proof of the problem (if available)

We will respond within 3 business days, and if eligible, resolve or refund the issue as soon as possible.

Exclusions

Refunds or follow-up service will not apply in the following cases:

  • Damage caused by improper use, third-party modifications, or unrelated system failure

  • Customer-installed parts not sourced by NWA Computer Services

  • Issues reported after the 30-day window

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